Customer Service Excellence Webinar Series
$797.00
Sales Without Customer Service is Like Stuffing Money Into a Pocket Filled With Holes.
People judge your company by the experience they or someone they know has had. Empower frontline employees with business development skills, then achieve the results you want.
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Customer Care training with Insight Sales Consulting is built for:
Customer-facing teams who want to build stronger relationships and deliver a better customer experience
Customer service managers who need to improve consistency, accountability, and team performance
Growing companies looking to turn customer service into a competitive advantage
Organizations where customer interactions are reactive, inconsistent, or focused more on solving problems than creating loyalty
If you're tired of losing customers, dealing with recurring complaints, or watching service interactions fall short of expectations — this is where that changes.
Who This Is For
The importance of high quality customer care:
01
58% of consumers will switch companies because of poor customer service. (Microsoft)
03
If the company’s customer service is excellent, 78% of consumers will do business with a company again after a mistake. (Salesforce Research)
89% of consumers are more likely to make another purchase after a positive customer service experience. (Salesforce Research)
02
John Glennon has spent over 30 years helping Canadian businesses solve their most stubborn sales challenges. A former Sandler Training consultant and seasoned sales leader, John has coached salespeople, sales managers, and business owners across industries - from professional services to distribution to manufacturing.
John's approach is direct, practical, and grounded in what actually works in the real world - not what looks good in a textbook. He's seen every sales challenge you're facing, and he knows the shortest path through it.
"John has taught me real-life management skills that I wasn't taught in University - skills I can apply day-to-day to bring value to and improve my business. I would recommend John's strategic services to anyone who wants to achieve measurable results."
- Clayton A., Client for 4+ Years"I really appreciate the honest feedback and advice. The great tactical sales tips on getting the most out of myself and my team members will help me immensely going forward."
- Joy A.