Customer Service Excellence Bootcamp
$797.00 $497.00 (Early Bird Pricing Ends April 10)
A practical and engaging bootcamp that will equip your customer service and inside sales teams with the mindsets, skills and confidence to deliver exceptional customer service.
May 19, 2027
Live Online: 8:00 am to 4:30 pm Pacific Time Zone
Customer Care training with Insight Sales Consulting is built for:
Customer-facing teams who want to build stronger relationships and deliver a better customer experience
Customer service managers who need to improve consistency, accountability, and team performance
Growing companies looking to turn customer service into a competitive advantage
Organizations where customer interactions are reactive, inconsistent, or focused more on solving problems than creating loyalty
If you're tired of losing customers, dealing with recurring complaints, or watching service interactions fall short of expectations — this is where that changes.
Who This Is For
The importance of high quality customer care:
01
58% of consumers will switch companies because of poor customer service. (Microsoft)
03
If the company’s customer service is excellent, 78% of consumers will do business with a company again after a mistake. (Salesforce Research)
89% of consumers are more likely to make another purchase after a positive customer service experience. (Salesforce Research)
02
John Glennon has spent over 30 years helping Canadian businesses solve their most stubborn sales challenges. A former Sandler Training consultant and seasoned sales leader, John has coached salespeople, sales managers, and business owners across industries - from professional services to distribution to manufacturing.
John's approach is direct, practical, and grounded in what actually works in the real world - not what looks good in a textbook. He's seen every sales challenge you're facing, and he knows the shortest path through it.
“John, thanks for a great class this week and I really enjoyed the content and flow on how to improve communication skills with customers. Gave me some great takeaways to implement right away.”
- Peter P."Since we have taken the Customer Service Excellence Program, the level of communication within my team, other departments and with our clients has improved immensely. The program provided great modules on effective listening, communication skills and dealing with difficult people. Skills we are able to use each and every day."
- Joy A.About John Glennon
My Guarantee to You
Follow the scripts and outlines. Apply the frameworks. Use the cheat sheets in your calls and emails.
If it doesn’t help you save 5+ hours of prep time, or give you more confidence in your client interactions…
Email me. Tell me what you used and how it fell short.
I’ll refund you 100%. No questions.
I don’t sell inspiration. I sell execution.
And I stand behind it.
